Provide technical support and training to customers, troubleshoot issues, and lead product demos.
About this role
This role sits within Datadog’s Support Engineering organization on the Technical Escalation Engineering team. It focuses on usage metering, revenue-impacting behavior, and Cloud Cost Management, serving as a technical point of contact for difficult customer questions across Datadog products.
The engineer investigates unexpected usage, missing metering data, usage spikes, billing anomalies, attribution issues, quotas, plans, exclusions, and overages. The work includes analyzing APIs, product usage metrics, billing exports, tagging strategies, account-level configurations, multi-organization setups, data retention, high-cardinality signals, metric volume, and log ingestion. The role also creates diagnostics, tooling, guides, playbooks, and customer-facing content, and partners with Product, Engineering, and Finance on bugs and product improvements.
Applicants should understand cloud cost drivers, usage attribution, spend analysis, and cloud billing models across AWS, Azure, and GCP. The posting also seeks candidates comfortable translating telemetry volume into cost impact and working with usage limits, entitlements, contract constraints, and metering discrepancies.
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