Manages relationships with banks, fintechs and clients, develops account strategies and sales pipelines, evaluates opportunities, and coordinates cross-functional growth initiatives.
About this role
This client-facing role sits within Client Services’ Acceptance Solution team, supporting acquirer partners and online and offline merchants that use Value Added Products. The products include a payment management platform covering global payment processing, fraud management and payment security systems.
The analyst serves as a primary technical contact, answers payment-system questions, manages partner and merchant escalations, configures internal systems, and helps clients set up digital payment services. The role also involves explaining tools and reports, monitoring transaction performance, handling product enhancement requests, and working with engineers and technology experts in global teams to identify root causes and pursue system fixes.
The posting requires the ability to provide accurate technical and operational support, communicate clearly with clients, manage issues through resolution, and collaborate with internal and external partners. It does not state a specific degree, certification or years-of-experience threshold.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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