Provides technical support for Azure, resolving customer incidents across virtualization, operating systems, networking and IaaS while feeding issues to internal teams.
About this role
This Technical Support Engineer role sits within Microsoft’s Customer Service & Support organization and focuses on Azure technologies. The position supports customers in Japan and Korea, with a particular focus on Azure Networking and customer-facing resolution of technical issues.
The engineer investigates complex networking problems, owns customer cases, collaborates with support and engineering teams, and contributes to service-quality and knowledge-sharing work. The broader technology scope includes Azure Virtual Machines, Azure Networking, Azure Kubernetes Service, and Azure Database Services using MySQL and PostgreSQL. The role also includes handling high-priority incidents and communicating clearly with customers throughout resolution.
The posting requires the ability to provide technical support in both Japanese and Korean, develop expertise in Azure Networking, troubleshoot complex issues, and support a broad Azure infrastructure environment. It identifies customer communication, case ownership, investigation, and collaboration with engineering groups as core parts of the work.
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