Medical Institution Field Engineer

U-NEXT HOLDINGS

Help Desk

Field Service

Healthtech

Tech Support

About this role

This field engineer provides services for hospitals, clinics, dispensing pharmacies, and veterinary hospitals. The role supports healthcare operations through products and services that span hardware and software, including a medical-facility total-solution application, check-in systems, automated payment machines, cashless payment systems, waiting-time displays, and clinic guidance robots.

Responsibilities include preparing work plans for product installation and updates, attending installation sites to provide technical support, explaining system operation after implementation, advising customers on ongoing operations, handling help-desk work, and carrying out regular inspections and maintenance. When accompanying sales staff on visits for new business, the engineer learns about the customer's operations and issues, participates in requirements definition, supports installation work, and performs system configuration before continuing to assist with maintenance.

Required qualifications are a standard driver's license, general PC skills, and network skills. A Second-Class Electrician qualification and experience with system implementation or maintenance are welcome. The posting describes the desired approach as persistence, resilience, initiative, and the ability to see difficult work through to completion.

The position is assigned to USEN-ALMEX and works in a small, specialized organization. Product and service study materials, including internal documents and video content, are available for self-paced learning. Practical training is provided by accompanying experienced employees and learning through actual field work.

This is a regular full-time position in Kikukawa, Sumida-ku, Tokyo. Annual salary is JPY 4,000,000–6,000,000. One fourteenth of the annual salary forms the monthly salary, with an additional one-fourteenth payment made in June and December. Salary is revised once a year in November, and monthly salary includes deemed compensation for 25 hours of work. Working hours follow a flextime system with no core time. Standard working time is 7 hours and 30 minutes per day with a 60-minute break; 9:30–18:00 is provided as a guide.

The position provides at least 125 annual holidays, Saturdays, Sundays, and public holidays off, annual paid leave, summer leave consisting of five consecutive days taken between July and October, year-end and New Year leave from December 30 through January 4, refresh leave of five consecutive days every three years, condolence leave, maternity and postnatal leave, childcare and family-care leave, nursing leave for children, family-care leave, and reduced-hours arrangements for childcare and family care. Benefits include health, pension, employment, and workers' compensation insurance, commuting expenses, a Remote Worker allowance, condolence payments, qualification incentives, group insurance, a defined-contribution pension, employee shareholding and savings plans, health checkups and medical examinations, accommodation and resort programs, sports and activity subsidies, influenza vaccinations, online medical consultation, and discounts or subsidies for various group and partner services.

This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.