Lead PM and PMO initiatives for the AI Concierge telephone automation service, managing project scope, costs, stakeholders, requirements, customer operations, implementation, and post-launch improvements. The role is based in Tokyo with office work as the general rule and remote work available depending on projects or individual circumstances.
About this role
This role handles pre-sales activities for AI Concierge, an automated telephone response service. The position works with sales representatives to understand customers’ business issues and operational processes, then designs and proposes suitable response flows and system configurations. It conducts customer requirements definition, prepares technical sections of proposals and responses to RFPs, and performs demonstrations to improve the likelihood of receiving an order. Specifications are documented for a smooth handover to the development team. Development progress and delivery management are handled by another team after the order is received.
Required qualifications include practical development and operations experience in web development, with approximately three to five years given as a guideline. Candidates should understand the basic system development lifecycle from requirements definition through testing and release, and have an understanding of Python as a primary development language.
The stated development environment includes Python, JavaScript, and TypeScript; Django, Flask, and React; PostgreSQL; AWS and Docker. Project and task management uses Backlog, source code is managed with GitHub, and communication tools include Meet and Google Chat. Operations tools include Zabbix for error monitoring and SBOM Archi as an SCA tool.
Preferred experience includes infrastructure construction for web development, upstream development processes such as requirements definition and basic design, and customer-facing work such as preparing proposal materials or accompanying sales representatives. Knowledge of SaaS, cloud services such as AWS or Azure, voice recognition, or contact-center systems is welcomed. The role also values the ability to understand customer needs accurately and explain solutions clearly without relying on specialist terminology.
The product is used by large companies, municipalities, and government organizations. The position focuses on applying technology to customer business problems and on proposing solutions in the AI SaaS field. It belongs to a small professional organization where members communicate openly and can discuss technical issues and specifications with management. The team generally values focused individual work and direct, respectful discussion.
Employment is full-time and the position is based in Jingumae, Shibuya-ku, Tokyo. A flextime system with no core hours applies, with eight standard working hours per day and a 60-minute break; the approximate schedule is 10:00 to 19:00. Office attendance is generally required, although remote work may be used depending on project circumstances or individual needs. Benefits include social insurance, transportation expenses, a Remote Worker allowance, paid leave and holidays, qualification incentives, defined-contribution pension, group insurance, health examinations, and various group service discounts.
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