Lead architecture and hands-on development for GENIEE SFA/CRM, solve enterprise needs with AI, manage engineering teams, and improve delivery. Two home-working days are possible weekly.
About this role
AI Success Engineer at JAPAN AI, a Geniee-group AI startup building an "enterprise brain" — a next-generation core system that integrates all of a company's SaaS and has AI autonomously execute work, centered on JAPAN AI STUDIO.
Modeled on the AI Success Engineer role established at OpenAI and Databricks and optimized for JAPAN AI's products, the position technically maximizes customer success after AI-product deployment, driving usage adoption, expansion and ROI. Unlike traditional customer success or technical support, it technically solves AI-product-specific challenges (prompt optimization, eval design, usage-data analysis, workflow improvement), analyzing usage data to proactively propose improvements, designing how AI is used and embedding it into business workflows, technically identifying and solving root causes, and driving ROI and expansion. Where the Forward Deployed Engineer implements the enterprise brain, the AI Success Engineer creates the state where it takes root and keeps producing results. Employment is full-time. The posting is in Japanese.
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