Lead the sales organization as an Account Director in a rapidly growing advertising agency, focusing on client communication and account expansion.
About this role
This is the head role for an SME CRM business in the SaaS portfolio. It defines direction across Sales Connect, HP-CRM, BtoC products for stores and services, and BPO-linked offerings, with responsibility spanning product and engineering, including a PdM and eight engineers.
It turns that direction into a unified customer-data platform: one CRM connecting SFA, websites, LINE, print, direct mail and BPO. Work includes roadmaps, AI-native automatic input and summaries, HP-CRM integration, BPO-to-SaaS design, and P&L decisions based on ARR, churn, NRR and CAC payback.
Required qualifications include five or more years growing an ARR-scale BtoB SaaS business as a business or product owner; deep SFA, CRM or MA knowledge, including Salesforce, HubSpot or kintone; implementation of a broad product vision with multiple product and engineering teams; management of those organizations and roadmaps; P&L investment and exit decisions; and understanding of BPO or operations-led product creation.
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