AI Operations Manager

RAKSUL

ML

GenAI

Operations

About this role

This role sits under the CIO in the Technology Division and leads company-wide AI transformation across RAKSUL Group's operations. It redesigns internal processes so employees can focus on higher-value work.

The manager analyzes processes, finds bottlenecks, and creates roadmaps using generative AI, machine learning, RPA and SaaS. Working with business and engineering teams, the role implements AI tools and workflows, sets KPIs, measures results, reports to executives, and plans communication and training. It also tracks AI/ML developments and may coordinate vendors.

Applicants need about three years in business process improvement, BPR or DX projects at an operating company, or business improvement, digital strategy or technology implementation at a consulting firm. They must have led cross-functional projects and built agreement with stakeholders, including executives. Required capabilities include structured problem solving, process analysis, and basic knowledge of systems, APIs, cloud services, databases and AI/ML; programming is not mandatory.

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