Manage product development for iCheckup!, focusing on user experience and business growth.
About this role
Biz Ops is part of the AI Ops team in the Incubation Division, with a possible assignment to the Business Operations Promotion Office. The role builds standardized operating foundations across sales, customer success and back-office teams as the company expands its customer base, products and sales organization. The team aims to design AI-first processes and embed them across the business. Responsibilities include introducing AI tools into existing workflows, measuring their effect and extending effective use to other teams; identifying issues through engagement with frontline teams and leading improvements; and developing standard materials or coordinating external parties. The role also improves operational visibility and consistency with Salesforce and spreadsheets through databases, reports, dashboards, dependable data entry and better data quality. Applicants must be comfortable with new tools and AI, able to learn them quickly, and have experience operating or using an SFA/CRM platform such as Salesforce or other business systems.
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