Manage manga-focused technology products, apply analytical tools including Tableau, QlikView, and QuickSight, and build adoption for new tools.
About this role
The Business Analyst supports Amazon's NCC-Hercules team through operational analysis, data visualization, and stakeholder coordination. The role helps resolve high-severity requests affecting business operations, customers, and associates, working with multiple teams to execute mitigation actions.
Responsibilities include retrieving and combining data, investigating root causes, presenting actionable insights, and planning improvement projects with product and operational teams. The analyst proposes process changes and updates standard operating procedures after approval. Effective spoken and written communication in both English and Japanese is part of the role.
Applicants need at least one year in tax, finance, or a related analytical field; two years using Excel or Tableau; a bachelor's degree or equivalent; and experience defining requirements, drawing insights from metrics, and using SQL or ETL. Complex SQL, large datasets, and BI reporting tools are preferred.
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