Drive AI-focused business development for manufacturing clients by identifying future challenges, designing transformation solutions, managing cross-functional projects, and scaling successful approaches.
About this role
Design AI-assisted back-office operations for PKSHA’s AI BPO business. Map current HR and IT workflows, analyze volumes and costs, decide which tasks belong to people or AI, and work with engineers and operations teams through implementation, testing and performance improvement.
Applicants need at least three years in business-process consulting or BPO/shared-services process improvement, including project leadership. Consulting applicants should be able to structure issues and document proposed workflows; BPO applicants need process design and quantitative workload or cost analysis. Executive facilitation, HR/IT experience, automation prototyping and process-mining tools are preferred. The permanent role is based in Bunkyo, Tokyo.
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