Commercial Solutions Consultant role based in Tokyo, Japan, focused on commercial solutions consulting.
About this role
The Commercial Outcomes Architect sits in Notion’s Outcomes Architect function, working with named B2B software accounts to help customers adopt workflows, realize measurable value, and build durable systems in Notion. The role focuses on customers that are flat, at risk, or need a clearer path to business impact, connecting product adoption with customer value and commercial outcomes.
The work includes discovery, workflow mapping, use-case consultation, mutual success planning, ROI reviews, and guidance through AI transformation. The architect configures and troubleshoots Notion workspaces and workflows, supports practical solutions design, and coordinates with Solutions Consultants and Services on expansion, renewal, and complex implementation needs. Candidates need at least three years of experience in customer adoption, value realization, renewals, or expansion in a B2B software environment, along with customer-facing discovery ability, technical fluency, and commercial awareness.
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