Lead customer research and product strategy for large financial projects, defining value, prioritizing work, directing web/app UI/UX, aligning stakeholders, and improving KPIs after release.
About this role
The Content Writer sits in the content function for a robo-advisor and its asset-management service. The role helps customers understand long-term, regular, diversified investing, the service and its features, NISA, and personal finance. It serves more than 500,000 customers, including people with limited investing experience.
From planning through editing and production, the writer creates customer-facing material for columns, newsletters, online seminars and video. The work covers investment knowledge, concerns about market changes, retirement asset formation, NISA, service usage and individual money questions. The writer works with designers, product managers and quants, adjusting content to each channel and may later support communication for new businesses.
Applicants must meet one of two requirements: editing or personal writing experience in a medium such as magazines, newspapers, broadcasting or the web; or experience at a financial institution creating customer-facing materials or reports, including materials about investment trusts.
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