Handles labor and HR operations, including onboarding and offboarding, attendance management, year-end adjustment, leave guidance, employee inquiries, health and safety programs, work-rule updates, and labor compliance.
About this role
This role manages large-scale customer implementation projects for the company’s own product in the enterprise customer success area. As the project manager, the person leads discussions about the customer’s desired future state and considers how to deliver value to the customer. Responsibilities cover overall project management, customer negotiations, preparation of materials with future needs in mind, and the improvement and standardization of implementation processes.
Day-to-day work includes communicating with stakeholders while taking into account the organizational circumstances of both the company and the customer. The role involves negotiations with a broad range of customer contacts, from executives and managers to frontline staff. It also includes continuously improving and standardizing the implementation process, as well as communicating customer opinions and requests internally.
The stated profile calls for an approach focused on delivering customer value, together with skills or experience in setting appropriate KPIs and other indicators during the process and resolving issues. Because the projects are large-scale and customer success must continue over the longer term, the position requires frequent communication and alignment of interests among multiple stakeholders. Leadership, creative thinking, decision-making, negotiation, and facilitation are specifically identified as relevant capabilities.
The position extends beyond the implementation phase into customer success, with discretion to test and refine approaches. It supports ongoing customer success for large enterprise customers and is part of a SaaS business. The posting also describes opportunities to build a customer success career and to take on business development-related challenges as the business expands. Since customers may not have an established answer, the CS representative is expected to take the lead and guide them. Investment in new businesses and M&A may also create room for proposals beyond implementation and maintenance of existing products, including customer success proposals after implementation.
The listed workplace is in Minato-ku, Tokyo. Indoor smoking is prohibited throughout the premises.
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