Handles recurring back-office work across IT, general affairs, accounting, and legal, including equipment, accounts, invoices, expenses, office services, contract data, and e-signatures.
About this role
Enterprise Account Manager at Asobica, whose main product is coorum, a customer-community platform (SaaS).
Mission: as the owner of key enterprise accounts, build strategic partnerships with client executives and achieve upsell/cross-sell based on account plans, committing to the customer's business growth and thereby driving Asobica's growth. This is a strategic-partner role with revenue responsibility, not customer support.
Responsibilities: account-strategy design and execution (per-account plans: issue hypotheses, proposal scenarios, numerical targets); planning and running annual/quarterly business reviews (QBR) with executives and business leaders; identifying and executing upsell/cross-sell; driving customer business outcomes (post-adoption strategy design and project management, effect verification and improvement proposals, feeding feature requests to the product/development team); and managing internal (product, marketing, sales) and customer-side multi-department stakeholders. This is a newly-created department in its launch phase.
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