Lead customer research and product strategy for large financial projects, defining value, prioritizing work, directing web/app UI/UX, aligning stakeholders, and improving KPIs after release.
About this role
Manage financial operations and operational management for account opening, NISA and specified accounts, customer information changes, and deposits and withdrawals. Handle administrative procedures for new services and manage dispatched and contracted staff.
Identify operational issues and develop improvements to optimize and streamline processes. Promote automation and workflow redesign through AI and new tools, working with internal departments including development and compliance. Build new administrative operations and workflows from the ground up for multi-product expansion and company integration, including defining and consolidating requirements for the operations function.
Required experience includes account-opening and related administrative procedures at a securities company or bank, including new account opening, customer information changes, and KYC-related work. Experience building or improving operations, digital financial services, automation projects, and knowledge of financial regulations are preferred. This is an office-based position in Shinagawa, Tokyo. Annual salary is JPY 6 million to JPY 11 million.
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