Forwarding Operations Manager

Shippio’s Forwarding Operations Manager leads the Shippio Forwarding operations organization, accountable for service quality, profitability and team development. Small, job-based teams handle customer communication, overseas transport arrangements and customs procedures. The manager develops members and team leads through goal setting, evaluation and one-to-ones, and oversees team quality. They track margin and costs by shipment and service, negotiate with transport and customs partners, and monitor KPIs. Other work includes standardizing workflows, addressing quality issues, and planning platform improvements and automation with the product team. Coordination with the customs group and AI-enabled Shippio Clear supports integrated operations; difficult cargo cases can involve customs escalation. Applicants need at least five years of international logistics experience, including forwarding or customs, and experience managing a team of at least three people, including member development and evaluation. Communication skills for coordination and negotiation with internal and external stakeholders are required.