Forwarding Specialist

The Forwarding Specialist works on Shippio Forwarding, handling international forwarding operations and customer communication through the company’s digital platform. Responsibilities include arranging multimodal international transport, coordinating schedules and negotiations with overseas agents, arranging domestic transportation and customs procedures, and coordinating deliveries with domestic carriers and customs partners. The role also identifies issues in an assigned forwarding area and plans and implements solutions.

Shippio provides digital services for international logistics and related trade operations. Shippio Forwarding combines sea and air transport, customs clearance, domestic delivery, quotations, orders, schedules, documents and chat communication in a cloud-based logistics service. The company also operates Shippio Cargo, a SaaS platform for centralized management of transport cases, Shippio Works, a B2B platform for communication and business coordination in international logistics, and Shippio Clear, a cloud service using AI to streamline customs work such as document reading, automatic calculations and NACCS declaration conversion. The forwarding business combines physical logistics operations with digital platforms.

The operations organization is building its digital forwarding processes and uses a job-based structure rather than assigning each employee to specific customers. Small teams of several members are organized around Overseas, Customs Clearance, Delivery, Payment and Customer activities. Employees may rotate between jobs according to their preferences and career plans. The role provides opportunities to work with the product team and use technology to improve operations. Examples described in the posting include planning software implementation with the accounting team, working with sales and software engineers on customer solutions, and using AI, GAS and SQL to implement workflow automation.

Potential career paths include forwarding operations manager, operations planning, sales, and partner sales. These paths involve service management and process improvement, operations-process design and KPI monitoring, new and existing customer sales, or relationship building and purchasing with logistics partners.

The operations teams discuss improvement proposals and projects in weekly meetings, share progress in organization-wide weekly meetings, and hold weekly one-on-one meetings for feedback, skills advice and career planning. Team and individual goals are reviewed through semiannual self-assessments, quarterly interim reviews and opportunities for promotion twice a year based on goal achievement. The position is based at Shippio’s Tokyo headquarters.