Transportation Operator External Relations Lead

This role is a lead-candidate position in the external relations group for central Tokyo. The person will visit taxi operators, conduct meetings and follow-up, build medium- and long-term relationships, hear operational issues, and support solutions for urban and regional mobility challenges.

Responsibilities include proposing and supporting the introduction of hardware and new products, creating and advancing new mobility systems using the GO taxi app with municipalities and large facilities, and producing app-based taxi stands at transportation hubs. The role also involves joint projects with local governments and transportation operators, coordination with internal planning and product teams, and supporting service improvement and expansion. Business travel to regional areas may occur for certain projects.

Required experience includes B2B corporate sales, including face-to-face sales, with approximately five or more years as a guideline. Candidates should have experience in sales strategy or planning, proposal document preparation, internal and external coordination and negotiation, and communication with management-level people or complex stakeholders. The role requires a willingness to build trust in the field, travel to regional areas, engage in face-to-face dialogue, and respond closely to local issues.

Experience in proposal sales or implementation support in the IT or SaaS sector, the ability to structure user requests into requirements and propose product improvements, and external-relations experience involving local governments, infrastructure, or highly public services are welcomed.

The work supports the GO taxi app and mobility services that address issues including transport shortages, congestion, late-night access, aging populations, and transport gaps in regional areas. The position connects field operations with technology and may contribute field-based insights to product improvement and service design.

Employment is full-time and permanent. The position uses a super-flex-time system with no core hours, while scheduled workdays are generally worked. Compensation is determined according to skills and experience and includes a fixed overtime allowance for 45 hours per month; this allowance is not provided when hired as a managerial supervisor. Salary is revised twice yearly, with an annual performance-linked payment, and transportation expenses are covered up to 50,000 yen per month.

The workplace is in Minato-ku, Tokyo. Benefits include social insurance, a taxi subsidy of up to 10,000 yen per month, a 10,000-yen monthly New Normal allowance, child allowances, welcome lunches, club activities, and permission to wear casual clothing. Holidays include weekends, public holidays, paid leave, year-end and New Year holidays, condolence leave, nursing care leave, and leave for caring for children.