Head of Internal Communications

The Head of Internal Communications, Global establishes and leads a data-driven Global Internal Communications Center of Excellence. The role plans and executes global internal communications, including town halls, employee, leadership and manufacturing communications, round tables, and Olympus Exchange events. It works closely with Global and Regional Communications Business Partners and sub-team leads to select effective channels, maintain consistent messaging, and deliver high-quality outputs.

The position leads a global team with six direct reports and approximately 23 employees, including sub-team leads, internal channel experts, a Lead Editor, and employee, executive, and manufacturing communicators. The organization has diverse backgrounds, works across cultures, and is mostly remote. The role oversees a budget of approximately USD 1 million and coordinates demand management with Regional Communication Leads and the Global Design Studio.

Responsibilities include owning and improving the global internal communications infrastructure, including GIH and Microsoft 365, as well as end-to-end processes and ways of working. The role supports functional integration of infrastructure, processes, and systems after mergers and acquisitions. It establishes a process- and data-driven center of excellence, adopts AI and other new ways of working, maintains editorial and channel-management standards, supports continuous upskilling, monitors communication effectiveness, and adapts methods to business needs. It also guides stakeholder decision-making and strengthens employee understanding, engagement, and retention of strategic direction.

Applicants should have a university degree in communications, public relations, journalism, business, economics, or a related field; an advanced degree is preferred. The posting asks for at least 10 years of communications experience, ideally in medtech and an international environment, and at least five years of leadership experience, ideally across cultures and in communications. It also seeks editorial and internal channel management experience, project management skills, experience managing multiple projects and complex agile teams, familiarity with agile methods, and a deep understanding of the Microsoft 365 environment. Strong communication, consulting, stakeholder-management, data-management, and process-management skills are required.

Global collaboration requires willingness to work non-core hours and flexibility. Occasional travel is expected. The stated working hours are 8:45 to 17:30 with a 45-minute break, and the posting states that telework is available. The position is based at the global headquarters in Tokyo, with possible assignment to other offices or workplaces depending on business needs.