IT Performance Manager

The IT Performance Manager designs, implements, and continuously improves the performance management framework for the Global IT organization. The role provides IT leadership, functional leaders, and senior stakeholders with analytics and reporting to measure and improve IT performance in line with IT strategy and priorities.

Responsibilities include developing and maintaining performance management processes and reporting; defining KPIs covering user needs, IT outcomes, and business benefits; leading regular performance monitoring, analysis, and reporting; identifying performance gaps and translating insights into improvement actions and efficiency opportunities; and evolving performance frameworks in line with IT strategy and company priorities. The role also supports the annual IT goal-setting process by updating methodologies and content, manages confidential and sensitive projects as required, and supports financial performance activities during peak periods, including monitoring the IT operating budget and technology service cost profiles. Other duties may be assigned.

A bachelor’s degree or higher is required. The posting asks for bilingual proficiency, with Japanese at N1 level or equivalent and English proficiency; TOEIC 800 or higher is recommended. At least three years of business experience in a larger IT corporate function of more than 100 people is required. The candidate should have deep experience in IT organizational performance management, IT Operations Management, and/or IT Project Portfolio Management, such as setting IT targets and scorecards, producing regular performance reports, and improving performance measures and processes. A deep understanding of business metric performance and target setting is also required.

Experience in a multinational, multiregional IT organization is preferred, as is experience as an IT consultant, in an Office of the CIO, or in an IT cross-functional position. Knowledge of IT performance management processes and tools is beneficial. The listed skills include very good English and Japanese, technical communication, analytical and conceptual thinking, and attention to detail. The stated competencies include balancing stakeholder needs, collaboration, cultivating innovation, instilling trust, and adapting to changing situations.

The position is a regular employee role with a three-month probationary period and no change to conditions during probation. The work location is the Hachioji Headquarters at 2951 Ishikawa-machi, Hachioji, Tokyo. Working hours are 8:45 to 17:30 with a 45-minute break and eight standard working hours. The posting lists a flextime system, a short-time work system, and a telework system. It states 129 annual holidays based on fiscal 2023 results and lists 20 days of paid leave. Applications are submitted online with a résumé and work history, and the selection process generally includes three to four interviews depending on the position; interviews are basically conducted online.