Commercial Solutions Consultant role based in Tokyo, Japan, focused on commercial solutions consulting.
About this role
The Outcomes Architect Manager is a first-line leader in Notion’s Outcomes Architect organization, managing a customer-facing team responsible for helping accounts adopt workflows, realize value, prepare for renewal, expand usage, and recover at-risk relationships. The role sits in a post-sales motion focused on measurable customer and commercial outcomes rather than traditional Customer Success management alone.
The manager coaches Outcomes Architects on AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes. They establish inspection and operating cadences covering metrics, account support, adoption and renewal risk, call quality, and forecasts; hire, onboard, certify, and manage performance; and coordinate with Solutions Consultants, Services, Support, Product, and RevOps. The role also requires setting standards for product, AI, and workflow fluency and representing execution signals to leadership.
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