Analyze API, payment, billing, and invoicing data; define product requirements and metrics; and improve a B2B travel platform. Remote/hybrid in Japan.
About this role
KabuK Style is building KBKx, a B2B2B travel distribution platform connecting hotels, travel suppliers, channel managers, OTAs, and travel agencies via APIs and distribution workflows. The Partner Success Manager owns day-to-day partner relationships, onboarding, and operational health for KBKx partners, working closely with product, engineering, QA, finance, and operations. Responsibilities include managing partner onboarding from kickoff through go-live, coordinating internal launch readiness, tracking onboarding milestones and commercial/operational setup, and creating onboarding checklists and training materials. The role also monitors partner performance and account health, tracking KPIs such as activation status, booking volume, issue resolution time, and reconciliation friction, and coordinates internal action on emerging risks. It owns business-side coordination of partner issues and escalations (including P2/P3 incidents), gathering issue context and working with Solutions Engineering, Product, Engineering, QA, Finance, and Operations to drive resolution. The person also works cross-functionally with Product on partner feedback, Business Development on partner handoff, Finance on billing/reconciliation, and Solutions Engineering on integration readiness. This is an early, broad-ownership role that will help define the partner success function as the platform scales. The position is remote/hybrid, based in Japan, with preference for candidates in Osaka or Fukuoka, and is a fixed-term contract or outsourcing contract position.
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