Analyze API, payment, billing, and invoicing data; define product requirements and metrics; and improve a B2B travel platform. Remote/hybrid in Japan.
About this role
The Travel Services Manager oversees travel operations so they are conducted safely, fairly, and in compliance with applicable laws. The role reviews internal rules, customer response policies, business workflows, service terms, related regulations, advertising expressions, travel arrangements, and contract procedures. It also provides practical advice on how these processes should operate and supervises the overall business from a legal and safety perspective.
Responsibilities include carrying out reports, renewals, and statutory procedures for registered administrative authorities and industry organizations such as JATA and IATA. The role advises on revisions to terms of use and related rules, checks advertising for campaigns and services, supervises arrangement operations, and explains contract-related matters to customers. It also handles escalations and complaints concerning customer support and may provide additional consultation depending on the company’s situation and the person’s preferences.
The role is for someone who can apply professional expertise and experience as a General Travel Services Manager. No specific educational credential or minimum number of years of experience is stated.
The position supports HafH, a travel fund service provided by KabuK Style, a travel technology company. HafH provides access to a network of more than 20,000 accommodation properties across over 130 countries and regions and is used by more than 140,000 members. The role contributes to the operational and compliance framework of this travel and accommodation service.
The office is described as bright and calm. Internal communication tools include Slack, Notion, Zoom, and Meet.
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