Redesign payment back-office processes for orders, contracts, terminal records, billing and settlement, using IT to improve workflows with operational leaders.
About this role
Drive DX in the payment-support operation, improving business processes and the contact-centre operating model. Depending on experience, responsibilities include introducing contact-centre systems and AI chatbots, managing needs gathered from merchants, analysing problems and leading workflow improvements. The role works with operational leads to improve efficiency and customer service as payment products become more complex.
Applicants need experience improving business processes or advancing DX through information collection, processing and analysis, as well as experience participating in a system-implementation project. Contact-centre knowledge and technical-support strengths are preferred. The team seeks clear communication, logical analysis, measurable results and initiative in implementing changes. Its round-the-clock support service is not a stated working schedule for this vacancy.
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