Lead customer research and product strategy for large financial projects, defining value, prioritizing work, directing web/app UI/UX, aligning stakeholders, and improving KPIs after release.
About this role
WealthNavi runs Japan's largest robo-advisor and is widening into insurance, pensions, new AI-based products and a digital bank with MUFG. Its Product Manager is responsible for understanding customers and designing the customer experience, which covers not just UI and service design but authentication and security, fee structure, marketing, back-office operations and regulation.
The manager studies customers through quantitative analysis, interviews, support feedback and behaviour data, defines customer value and policy for an assigned theme, prioritises measures in light of social and technological change, builds agreement with executives, departments and outside parties, plans and directs web and app UI and UX, and improves KPIs through continuous review after release. Past projects include stronger identity verification and passkey login, new products, and integrating experiences after the securities merger.
Applicants need experience leading experience design after deepening customer understanding, and cross-department product development. Experience leading a large renewal of an existing product, promoting partnerships with large companies, roadmap planning amid technology and risk change, and organisation management are preferred.
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