Product Manager

The Product Manager for Arene owns product work across discovery, definition, delivery, release, post-release iteration, and cross-functional alignment.

During discovery, the role maintains an evidence-based understanding of customer and user needs, market dynamics, and the competitive landscape. Responsibilities include synthesizing input from UX research, commercialization, partnerships, and field teams into problem definitions and opportunities, and working with technical benchmarking, competitive intelligence, and data teams to understand Arene’s market position and opportunities to differentiate.

For definition, the Product Manager owns the content of the roadmap, features, and epics for the product area. This includes problem statements, use cases, acceptance criteria, business value, and success metrics. The role partners with the Product Planner, who owns roadmap and release processes, to prepare clear and prioritized proposals for intake and planning. Collaboration with the technical lead, systems and architecture, UX, and project management is required to ensure that definitions are feasible and appropriately scoped. The role also documents trade-offs, including what is excluded and why when scope changes.

Before development begins, the Product Manager commits to a feasible scope with engineering, the Product Owner, and project management. Once development starts, the role resolves product decisions promptly, helps prevent team blockers, and keeps delivery risk visible and managed. The Product Manager supports the Project Manager and Product Owner through clear intent, timely decisions, and scope adjustments when constraints emerge, but does not manage the project plan.

For release, the role makes go/no-go recommendations for features, checks that agreed acceptance criteria are met, and assesses readiness for customers. The Product Manager works within the Arene Release Process with the Release Manager and ensures that Engagement, Solutions, Design, and Technical Writing teams have the information needed for launch.

After release, the role tracks the success metrics defined during product definition, works with Arene Data and field teams to interpret results, gathers structured feedback from customers and users directly or through services teams, and decides whether features should be iterated, scaled, or sunset.

Across phases, the Product Manager identifies relevant stakeholders, including engineering, UX, commercialization, partnerships, quality, and safety, and creates forums for alignment through documents, reviews, and recurring meetings. The role follows a PUSH rather than PULL approach by establishing clear forums and expectations so teams bring updates and concerns proactively. High-quality internal documentation is maintained so decisions, trade-offs, and context remain discoverable and durable.