Inside Sales

This inside sales role approaches new inbound leads acquired through marketing activities, primarily by telephone and, when needed, by email. The role involves understanding each customer's business and management challenges, connecting those needs with the value of STORES products, and creating high-quality sales opportunities with a strong likelihood of progressing to an order.

The position works closely with the marketing team, which handles the preceding process, and the direct sales team, which conducts customer meetings. Responsibilities include organizing customer needs, creating opportunities for appropriate proposals, sharing effective approaches and learning from lost opportunities as team knowledge, promoting compound sales across multiple products, and improving the customer experience through information sharing across sales stages.

Customers are mainly micro and small retail or service businesses selling to consumers. Depending on the assigned team, proposals may include payment, POS, e-commerce, simple reservation functions, point services, or STORES online reservation systems. Assignment is discussed during the selection process based on the candidate's preferences, experience, and suitability and is not guaranteed.

The retail team has one manager and eight members, including three outsourced members. The service team has one manager, three team leaders, and fourteen members, including four outsourced members. Team members are based in Tokyo and Sendai offices, and the service team also includes members living farther away.

Required qualifications are sales experience, whether individual or corporate, and experience achieving results through personal efforts toward goals. Experience in SaaS inside sales or sales at an IT or web-services company is desirable. The posting also describes a need to listen carefully, identify underlying business issues, work persistently toward targets, adapt to change, and share knowledge in a team.

Named tools include Google Workspace, Slack, Notion, Salesforce, Miitel, Zoom Phone, Zendesk, ChatGPT, Claude, and Gemini. The company provides onboarding on the first day, one month of supporter assistance, and functional, sales, and role-play training over approximately two to four weeks.

The position is full-time and based in Shibuya, Tokyo. Remote work is available, with at least two office days per month generally required as of May 2026; this inside sales team plans to meet in the office once a week. Flextime applies with core hours from 12:00 to 16:00 and standard working hours of eight hours. The annual salary is JPY 4.2 million to 6 million. The probationary period is three months under the same conditions. Benefits and support include commuting expenses up to JPY 150,000 per month, purchase assistance, training and conference support, book expenses, peer bonuses, health-related support, and listed leave programs.