The Account Executive - Commercial position is based in Tokyo. The posting does not specify day-to-day duties, qualifications, education, experience, or technologies, and highlights a hybrid working model and employee benefits.
About this role
The Renewal Specialist sits within Zscaler’s Japan renewals organization and reports to the Emerging Renewals Manager in the Sales and Go-to-Market department. The role supports the company’s cloud security business by managing customer renewals and helping strengthen long-term account relationships.
The work combines account analysis, renewal strategy, upsell planning, and contract development. The specialist partners with account executives, participates in strategic account planning, QBRs, and deal reviews, and works with Deal Desk, Product Management, Customer Success, Finance, and Legal. The role may involve co-terming, true-ups, longer-term contracts, and positioning future upgrades and services, while considering installed SKUs and the product roadmap.
Applicants should have a strong background in renewal sales or account management. The posting also requires the ability to understand accounts, strengthen contracts, manage multiple priorities, and constructively challenge assumptions. A foundational understanding of AI/ML technologies and experience with AI-driven solutions are also required.
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