Develop new services and business models using AI to transform the structure of financial institutions and society.
About this role
ExaWizards is adding Customer Success and Account Manager staff to its SalesTech and AI-agent business as sales grow, serving enterprise customers of exaBase Role-play, where staff practise conversations with an AI avatar, and exaBase Sales Agent. Products are sold by tickets rather than user IDs, so success is measured by how much customers use them, not only by avoiding cancellations.
The person supports enterprise customers from rollout through everyday use, listens to their issues and proposes ways to use the products, carries out upsell and cross-sell, builds mechanisms that keep usage growing, and passes customer feedback to the product team. It is a proactive, consulting-heavy role that includes proposing the company's other products and AI solutions.
Applicants need at least two years in customer success or sales for SaaS or software, at least two years in solution sales of intangible products to enterprises, or at least two years of consulting. People who have driven a large internal project or a generative-AI adoption project are also welcome. AI knowledge, business development, service growth and management experience are preferred.
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