Lead APAC strategy and operations centered on Indonesia, with P/L ownership, market expansion, sales and marketing, partnerships, and team leadership. Full-time, fully remote in Japan.
About this role
This Sales Engineer supports the introduction of solutions for the call center industry and serves as a bridge between customer needs and product capabilities. The role sits across sales, customer success, and product teams, helping customers address operational challenges and improve their use of communication technology.
The work covers presales activities such as customer meetings, discovery, requirements organization, proposal support, gap analysis, and recommendations for implementation. It also includes supporting the design of call flows, including IVR and queuing configurations, explaining technical and operational approaches, and feeding customer and market insight into product improvements. The role also develops industry-specific proposals, demo environments, and shared knowledge.
Applicants must understand basic call center operations and KPIs, and have experience in sales engineering, presales, or customer-facing proposal work in IT or SaaS. Experience structuring customer problems into proposals and collaborating across sales, product, and customer success teams is required.
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