Leads strategy and execution for cloud video and access-control products, covering research, roadmaps, requirements, metrics, and collaboration with engineers, designers, and customers.
About this role
This sales support role sits within the teams responsible for selling and delivering Safie, a cloud camera service that combines compatible camera purchases with video SaaS. The position supports customer and sales operations across the order-to-delivery process and handles inside-sales administration excluding proposal work and appointment setting.
Day-to-day work includes preparing business partner registration documents, processing orders and billing in Salesforce, manipulating data and preparing materials in Excel, and coordinating with customer service on customer inquiries, delivery dates, installation schedules, and defect-related follow-up. The role also contributes to cross-department process improvements and manual creation.
Applicants must have at least three years of experience handling customers by telephone and email, including inquiries about additional orders, delivery timing, or defects. Basic skills in Word, Excel, and PowerPoint are also required.
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