Salesforce Administrator

The Salesforce Administrator works with the BizOps team to improve productivity across the business and support management decisions based on accurate data. The role initially focuses on building the Salesforce-centered sales environment and designing the related operating processes, then may expand into other business areas.

Responsibilities include designing and improving business processes across marketing, inside sales, field sales, and customer success; hearing issues from each department; defining requirements; preparing KPI monitoring environments; identifying bottlenecks; and proposing improvements. The role also builds and maintains data-aggregation foundations using business tools, and supports process standardization across the organization.

The position is responsible for Salesforce Sales Cloud administration, including flow construction, permission management, and object design. It also covers API integrations and data consistency with related tools such as Account Engagement, Zoom Phone, Speeda, Sansan, and corporate database systems. Other duties include creating dashboards for budget-versus-actual management and pipeline analysis, improving the UI and UX to reduce data-entry effort, and supporting adoption through manuals and training sessions.

The team operates in a growing organization using a The Model-style structure. Its work supports revenue operations, operational efficiency, forecasting accuracy, and coordination among business departments. The company provides the Loglass Management cloud system, which collects, integrates, and centrally manages financial figures and KPI data. The role may later develop into data analysis for business teams and executives or operations and system-building work embedded in sales, marketing, inside sales, or customer success functions.

The must-have requirements include one of the following types of experience: at least approximately two years improving business processes with Salesforce or another CRM; leading work from requirements definition through implementation and adoption while coordinating with sales or marketing teams; cross-functional project management; or reaching agreement among multiple stakeholders with differing interests, such as three or more departments. Salesforce Certified Administrator certification or equivalent practical knowledge and ability are also listed.

Preferred qualifications include the ability to form hypotheses and reach an answer in situations without a fixed solution, the ability to update necessary knowledge and skills quickly, a significant setback or success experience, understanding of SaaS or subscription business models, a fact-based approach that prioritizes primary information, and experience operating and maintaining Account Engagement. The role suits people who can identify and structure problems in an unorganized environment, communicate logically using data and facts, lead the evaluation and introduction of new technologies and tools, and work with varied stakeholders.

This is a full-time permanent position with no fixed contract term. The probationary period is three months and may be extended to six months.

Remote work is available.

The work location is in Mita, Minato-ku, Tokyo, and remote work is also available.