Strategic Communications and Crisis Management Expert

This role leads corporate communications for the Money Forward Group as a playing manager, combining frontline media-relations work with efforts to improve the organization’s overall media-relations capability. The position plans, executes, and measures the effectiveness of group-wide public-relations strategy.

Key responsibilities include building, maintaining, and strengthening media relationships; establishing and operating crisis-communications systems; and developing sustained communication with key people at major newspapers, business publications, and television outlets. The role also covers reputation management, including appropriate information releases to the media, negotiations, and media monitoring. The position works directly with executives to design and execute external communications, including communications during crises.

Required experience includes building media relationships as a public-relations lead, practical experience responding to crisis communications matters, and experience leading and completing cross-functional projects involving multiple departments and stakeholders. Preferred experience includes strategic planning through proposal and execution in public relations, corporate branding, sales, or marketing; team management; and experience in the technology, finance, or fintech industries.

The role seeks someone who actively monitors changes in society and the company, can articulate problems and objectives, negotiate logically, and adapt communication to internal and external stakeholders while building constructive relationships. Flexibility in a fast-changing environment, teamwork, and alignment with the company’s mission, vision, values, and culture are also expected.

The position is a permanent full-time role based in Shibaura, Minato-ku, Tokyo. It uses a hybrid work style, with at least two office days per week currently required and three days recommended. Office days vary by team and may change depending on company and business conditions. The probationary period is three months from the start date.

The schedule may change for business reasons, and work beyond the prescribed hours may be required.

Discounts are available for contracted rental brokerage, housekeeping, babysitting, and online English lessons. The selection process consists of document screening, interviews, and an offer meeting; a reference check may be conducted before or after interviews.