Propose rent guarantee services to real estate companies, develop new agency partners, follow up existing clients, and support agencies serving property owners and residents. Remote work is available depending on circumstances.
About this role
This director-level role leads a major division in USEN Contact Center’s contact-center BPO operation. The division handles customer support for a new electricity service and technical support for cashless terminals and surveillance cameras. The role combines service delivery, client operations, and organization management.
It sets and executes divisional strategy, owns BPO accountability and reporting, and negotiates with clients, including executives. It plans cost optimization and profitability measures against budget and P&L plans, identifies organizational issues, implements improvements, manages employees and partner companies, and allocates staff. It leads operations from launch through stable operation and expansion.
Applicants must have managed a contact center with at least 50 people, served as the responsible client counterpart, led operations from launch through expansion, and managed departmental financial results and an organization.
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