BPO Services Corporate Sales

This sales role acquires new BPO and contact center engagements and helps clients improve operational productivity through solutions combining AI technology with human support. The position identifies problems in contact center operations and proposes solutions that support business growth and operational efficiency.

Depending on experience and suitability, responsibilities begin in one of three areas. Account sales involves proposing outsourcing to companies operating in-house contact centers and replacement proposals to companies considering changing their existing provider. Existing-account sales serves as the commercial contact between clients and contact centers, proposing operational optimization and expansion based on operating conditions. Alliance development involves identifying partner companies, managing relationships, and promoting referrals and collaboration for contact center work.

A typical proposal may combine automated responses using AI tools with support from human operators through an AI collaboration contact center. The role creates solutions based on each client's environment and issues rather than selling a fixed product. Logical thinking, the ability to break down complex problems, industry knowledge, self-directed learning, and persistence are required.

The required qualification is at least two years of corporate sales experience involving intangible products or services; industry and customer size are not specified. Experience in BPO or contact center sales, new-business sales experience, and basic project management knowledge or experience are welcomed. Candidates are expected to identify latent customer issues, make improvement-oriented solution proposals, collaborate on team sales activities, and maintain strong interest in new technologies, services, and DX.

The business operates in AI concierge services, RPA consulting, and outsourced contact center operations. The team includes members in their twenties through forties, with approximately half joining mid-career and backgrounds including BPO and staffing companies. The workplace uses a flextime system with core hours from 10:00 to 18:00 and eight standard working hours per day, with a 60-minute break. The standard guideline is 10:00 to 19:00, and employees are generally expected to work from the office, although flexible arrangements may be possible depending on circumstances.

After joining, employees receive classroom training on the group vision, businesses, and departmental roles. The first month after assignment includes one-to-one OJT with a senior employee and is generally conducted in the office. Regular service training covers the contact center's characteristics, current AI technology, and proposal methods. The position is permanent, offers annual holidays of at least 125 days, and includes social insurance, transportation expenses, and the listed group welfare programs.