Support the implementation of the Chemican chemical risk management AI, managing progress and assisting customers in utilizing the platform effectively.
About this role
An entry-level (no experience required) Customer Success role at a startup whose AI platform manages chemical safety-data-sheet (SDS) documents and chemical-risk information for manufacturers, evolving toward a risk platform that visualizes and evaluates chemical risk. Demand has surged amid regulatory tightening (major 2024 labor-safety-law revisions), with many large enterprises already adopting it in a 40-trillion-yen market. Reporting to the business owner, the role supports adoption of the chemical-risk-management AI: progress management of digitizing and registering customer documents, handling errors and bugs, running online kickoff meetings and training, proposing and supporting product-usage improvements, checking activation, and confirming renewals and issuing renewal invoices. Joining offers startup core-member and customer-success-team-launch experience. Required: experience improving one's own work processes. Tools include Slack, HubSpot, Google Workspace, Zoom and AI tools. Full-time.
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