Lead support role for logistics robots, based in Tokyo.
About this role
This TX Operations specialist stabilizes stores after TX GHOST beverage-restocking deployment and helps customers realize operating and economic results. The role turns recurring field work into a scalable customer-experience model for Robot as a Service.
The specialist supports installation and use, identifies problems, and coordinates internal resolution. The role compares KPI data with actual store processes, detects issues, explains economic impact to retail operators, leads workflow improvement, visits sites, runs customer meetings involving domestic travel, and creates manuals or white papers.
Candidates must create documents in Excel or Google Sheets and PowerPoint and enter spreadsheet data accurately. They need the mobility to visit sites promptly, willingness to take on unfamiliar work, and the communication ability to align store staff, customers and internal teams with differing interests. They must understand the company's mission and apply it to their responsibilities.
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