Work on municipal digital transformation and customer success for regional revitalization solutions within ExaEnterpriseAI’s generative-AI business.
About this role
This customer success role supports an enterprise generative-AI product, including the ExaBase AI platform and planned AI-agent products. It sits at the intersection of customer adoption, product development, sales expansion, and new business planning, serving both enterprise and SMB customers.
The work includes helping customers use the AI product, building upsell and cross-sell processes with inside and field sales teams, gathering customer feedback, proposing features, planning marketing initiatives, and developing paid support offerings. The role may also contribute to vertical AI-agent business planning and development. The product environment includes generative AI services and models such as ChatGPT, GPT, Claude, and Gemini.
Applicants must have at least two years of experience expanding an intangible B2B product in sales or customer success, experience working autonomously with strong execution, and experience using generative-AI products such as ChatGPT. The posting also requires an entrepreneurial, ownership-oriented approach and resilience.
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