Lead sales activities from proposal to contract acquisition, focusing on improving client KPIs using cloud robotics.
About this role
The Operation Manager owns customer operations after robotics deployment, managing field engineers and partners and establishing round-the-clock support. The role controls acceptance after UAT, service quality, expectations, and resources.
Duties include monitoring site KPIs and churn signals, reporting to customer leaders, and coordinating analysts and data engineers on dashboards and root causes. The manager identifies expansion opportunities, balances employees and partners, optimizes cost while maintaining SLAs, and improves gross margin and P&L.
Candidates need at least three years in operations management, customer success, or consulting in logistics, automation, material handling, robotics, or DX/ICT software, hardware, networks, development, maintenance, or operations. They must resolve complex customer escalations across stakeholders with negotiation and judgment, and need native or advanced business Japanese equivalent to N1 for corporate negotiations.
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