Supports enterprise and SMB customers using generative-AI products, drives adoption and sales expansion, gathers feedback, proposes features, and plans marketing and paid support.
About this role
This customer support position sits within the Customer Center of PayPay Card’s Credit Review and Debt Management organization. The team supports customers with repayment plans suited to their financial circumstances and handles early-stage overdue credit card receivables. The role contributes to a financial services operation focused on helping customers resolve payment issues.
The work consists of contacting customers by phone about overdue payments, discussing repayment options, monitoring case progress, and completing related administrative processing such as conversation records and follow-up work when repayment methods change. The posting identifies customer-facing experience in a call center, customer support, help desk, or similar setting as required, along with basic PC operation skills.
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