The role involves leading the Customer Support Unit to help clients maximize product usage, addressing challenges, and collaborating with various teams.
About this role
A Customer Success (App) role at a company providing digital marketing solutions across app, web, mail and advertising channels, whose credo is 'client first.' Customer Success sits closest to clients and commits to their growth. The mission is to deliver value through the company's core service and other tools, turning clients into fans, and to take responsibility all the way through for clients' business growth via data analysis, problem discovery, initiative planning and proposals. Responsibilities include marketing data analysis using app/web service data and analytics tools, considering and proposing initiatives to solve identified problems, building close communication and trust with clients, feeding client requests back into the company's products, and project management at service introduction. Exact scope is decided with the team based on experience and preference. Based in Yoyogi, Shibuya-ku, Tokyo. Full-time.
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