The role involves leading the Customer Support Unit to help clients maximize product usage, addressing challenges, and collaborating with various teams.
About this role
Customer Success Engineer (CS) at Repro. Maximise the value delivered to customers by solving their technical challenges using Repro's marketing tools - as a product Specialist with broad knowledge from technology to marketing, directing solutions with related teams: investigate and provide sample code across platforms/frameworks (iOS, Android, React Native, Flutter, React, Vue), technically educate Customer Support/Success, optimise operations via support automation, write/maintain customer documentation and technical articles (Qiita, Stack Overflow, CodeZine), and plan/run technical seminars. Yoyogi, Shibuya-ku, Tokyo; full-time.
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