Leads strategic alliances with consulting, advertising, and cloud partners, designing data- and AI-based business models, scalable offerings, delivery systems, and new business pipelines.
About this role
Databeat is an advertising-report automation tool for digital advertising agencies and marketing personnel. It connects with more than 40 advertising platforms, including Google Ads, Yahoo! Ads, Facebook, X, and TikTok. The service standardizes and consolidates platform-specific metrics, stores the data in BigQuery, and supports output to Looker Studio, Excel, and other business intelligence tools.
The role is part of a currently small customer success team that is strengthening its function. Its main mission is to increase upselling and monthly recurring revenue from existing customers. The person will take a strategic approach to customers, mainly large advertising agencies, and work across customer success and business development.
Responsibilities include analyzing customer usage, designing customer tiers, monitoring adoption, identifying upsell opportunities, and planning and executing measures to increase MRR. The role also involves building relationships and negotiating with CxO-level contacts and department heads.
Customer issues are fed back to the product team, with involvement in planning new features and pricing options. The role also explores additional product value using delivery data, including possibilities related to operational automation and creative analysis.
The position includes managing and developing the small customer success team and creating processes and collaboration flows between field sales and customer success. Databeat is part of the PLAID group, with potential synergy with KARTE's first-party data considered in the product context.
The work location is the company's head office in Ginza, Chuo-ku, Tokyo. The stated work style is hybrid, combining office and remote work. Depending on company and team circumstances, employees may be asked to work from the office for a certain number of days; the business side currently works from the office in principle three days per week.
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