As a Customer Success for the SaaS 'Kurashiru Chirashi', you will ensure effective utilization post-implementation, focusing on increasing customer value through upselling and cross-selling.
About this role
Kurashiru (dely) is hiring a Customer Success professional for Kurashiru Chirashi, a sales-promotion SaaS that lets retail clients (supermarkets, drugstores) post store flyer information on the Kurashiru recipe-video platform and the Reshichalle savings app. This is an "attacking CS" role focused on increasing customer spend through active upsell and cross-sell, with the mission of raising client store sales via digital-flyer placement. Work includes: customer success for client companies, building client relationships, proposing and driving product-usage improvements to raise sales, continuous requirement-gathering to feed product improvement, and planning/executing upsell and new-menu plans per client challenge. Depending on skills and interest, the role can extend to department-level sales strategy and product-improvement work with leadership. Business-level Japanese is expected. Full-time, based in Tokyo (Tamachi).
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