Guides Salesforce customers from business goals to platform adoption, translating product capabilities, updates, and risks into practical value with IT and executive stakeholders.
About this role
This Customer Success Manager works in Salesforce’s Customer Success function, partnering with customers that use Salesforce Clouds. The role specializes in a line of business, cloud, or industry and works with customer stakeholders, IT and business executives, and account teams to help customers realize value from their Salesforce investment.
The manager applies the Customer Success Methodology to understand goals, assess Salesforce implementations, and recommend actions for org strategy, governance, change management, and adoption. The work includes applying Salesforce platform features to customer priorities, creating an adoption path with target states and enablement, identifying risks for mitigation, and communicating product changes, outages, and end-of-life updates. The stated language requirement is fluency in Japanese and basic English comprehension.
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