Provide Japanese-English support for customers and partners, troubleshoot complex firewall and threat-prevention issues, manage backlogs, and coordinate resolutions with engineering teams.
About this role
This Customer Success Engineer sits in Global Customer Services and specializes in Certificate Lifecycle Management (CLM) and Public Key Infrastructure (PKI). The role supports enterprise customers and works with CISOs, CTOs, security, PKI, cloud, network and other technical stakeholders to drive deployment, adoption and operational optimization of the platform.
The work includes leading complex deployments, sophisticated integrations and customizations, resolving escalations, delivering tailored training and workshops, communicating features and best practices, and turning deployment gaps into action plans. The technical scope includes cloud infrastructure, large-scale network design, operations and security, cryptography, internet application security, LDAP and Active Directory. Candidates need a bachelor’s degree in computer science or a related technical field, or equivalent experience; at least five years in cloud infrastructure and large-scale network design, operations and security; at least three years in a customer-facing or advisory role; and a demonstrated ability to lead implementations, translate technical requirements into plans, and influence technical and executive stakeholders.
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