Provide Japanese-English support for customers and partners, troubleshoot complex firewall and threat-prevention issues, manage backlogs, and coordinate resolutions with engineering teams.
About this role
This senior technical support role sits in Global Customer Services and supports customers using SASE and related cybersecurity services. It is a post-sales position for resolving complex technical concerns and collaborating with technical, non-technical and multifunctional contacts.
The engineer configures solutions, troubleshoots environments, manages cases through resolution, isolates faults, and performs root-cause analysis. The role also produces technical bulletins and knowledge-base documentation. Named technologies include Remote Access VPN, IPSEC, PKI and SSL, TCP/IP, LDAP and RADIUS authentication, firewall central-management systems, multifactor authentication, IDS/IPS, firewalls, mixed-media networks and protocols, and virtualization with AWS, Azure, VMWare or OpenStack.
Applicants must have previous Technical Support experience, strong written and verbal communication skills, and the ability to independently debug broad, complex and unique networks. Experience with the specified networking, authentication, security and virtualization technologies is required.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Leads enterprise CLM and PKI deployments, integrations, training, and escalations while advising technical and executive stakeholders on certificate operations.
Manage existing Fanicon accounts by building relationships with artists and agencies, identifying needs, proposing solutions, and supporting revenue, usage, and satisfaction.
Reviews customer accounts for identity verification, sanctions, disputes, chargebacks, abuse, and fraud, resolves unusual issues, and supports risk operations across multiple workflows.
Support onboarding and customer success for AI products in the restaurant back-office sector, understanding client challenges and implementing AI-driven solutions.
Guide housing-sector customers through ANDPAD ERP and EDI implementation and adoption, with workflow analysis, presales, data migration, and operational improvement.