Guides Salesforce customers from business goals to platform adoption, translating product capabilities, updates, and risks into practical value with IT and executive stakeholders.
About this role
This Specialist Solution Engineer supports Service Cloud sales, presenting its customer service product and architecture to prospects across industries. The role connects business requirements with solution proposals, removes technical objections during the sales cycle, and contributes to Service Cloud enablement and sales.
The work includes assessing operational impact, identifying pain points, explaining proposed solutions and ROI. The engineer configures tailored demonstrations, proposes architectures integrating call-center and back-office systems, and creates solution maps, industry demos, and proposal templates. The role supports seminars and collaborates with field sales, implementation partners, and product management. Applicants need experience in business or core-system implementation or development, implementation consulting, or presales engineering; the ability to understand customer needs and analyze challenges; and a bachelor’s degree in computer science, engineering, STEM, or a related field.
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