Analyze sales performance, market opportunities, and go-to-market models; build scalable reporting and dashboards, shape territories and targets, and advise senior executives on strategy.
About this role
This Solution Engineer role supports Service Cloud sales for Agentforce Service and Service Cloud, translating customer business and operational requirements into proposals for service and support teams. It helps field teams remove technical objections and present solutions that fit each customer’s context.
Responsibilities include assessing pain points and potential ROI, shaping technical sales strategy, configuring tailored demonstrations, and proposing architectures that integrate common call-center infrastructure, back-office systems, and workflow processes. The role also contributes to seminars, webinars, knowledge sharing, solution maps, industry-specific demos, and proposal templates, working with Field Sales, Account Executives, Implementation Partners, and Product Management.
Required experience includes business or core-system implementation and development, implementation consulting, or presales engineering. Candidates must be able to listen to customer business needs and analyze challenges, and must hold a bachelor’s degree in computer science or a related engineering or STEM field.
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